In 2014 GlobalGiving made significant upgrades to their tools and training. Most of these improvements came directly out of the feedback organizations gave in their annual survey. They added web analytics:
They measured every organization’s behavior and put it on a dashboard to give personalized feedback on their performance:
And for the first time, organizations that strive to be better get credit and recognition for learning:
GlobalGiving now awards points for using any external tools we know about that can help organizations grow:
The process involves three steps – Listen, Act, Learn – and demonstrating that this has happened with a little feedback form:
Formula: Demonstrated effectiveness => Visibility => Funds raised
Later this year, everything that organizations do to listen, act, and learn will increase their visibility on GlobalGiving, as it will soon factor into the partner rewards criteria:
But before we make drastic changes, we’d like to hear from everyone. If you work for an organization, please take our ‘learning how you learn‘ survey:
Help us learn how you work.
A learning organization is one that transforms continuously based on evidence and helps its staff grow. We believe that learning organizations are going to drive change in the world in the future. But no two learning organizations look the same, or need the same things. This is your chance to help us learn what you need, so we can provide it. And if you are already doing something that makes you effective, we want to hear about it so that we can award more credit for doing what matters.
Changing the world
Dennis and Mari started GlobalGiving in 2002 because they believed most of the money was not making it to organizations that were doing great work. And in the decade ever since, we’ve moved over 100 million dollars to thousands of these great organizations. But that is not enough. We also need to demonstrate how and why these “other” organizations are a better investment, so that bigger deeper pockets will open and join us. That begins by tracking behavior and using market mechanisms to get more organizations doing more of what matters. We’ve explained our world view in this infographic: