The disruptive potential of feedback

Nonprofit Chronicles

Few institutions in the US are as undemocratic as endowed foundations. Those who run foundations answer to, er, no one. They give money away, so people tend to laugh at their jokes, tell them they look well, nod in agreement at their banal remarks. What’s not to like?

As for nonprofits, they pay close attention to foundations and donors, but they need not listen to their “beneficiaries,” unless they feel a moral obligation to do so. What if, goodness knows, the people they are trying to serve turn out to be unhappy with the service? Talk about inconvenient truths.

fbl-final-logoLast week in Washington, a group of about 70 people — the generals and foot soldiers of a growing movement to devolve power to mostly poor recipients of aid in the US and abroad — came together to talk about how to turn that power dynamic of philanthropy upside down. They…

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